FAQ

How does it work?

We want you to get the freshest food and treats, so we have very little inventory on hand and only order what has been requested from our clients.

Orders are placed weekly on Wednesday, and most products will be delivered to you by Friday. Some brands take a little longer to receive.

Since orders are placed on Wednesday afternoons, we recommend you to place orders by 12 p.m. Wednesday. Orders placed Wednesdays after 12 p.m. won't be ordered until the following week. We recommend placing food orders a week before you run out.

How do you choose brands the brands you carry?

Your pet's health and well-being is very important to us, and with that in mind, we research all products. Only if they meet our standards, will we sell it to you.

Do I have to be home?

Of course not! We can place your order by your front door.

If you are getting heavy items like cat litter and need help getting them inside, please let us know, and we'll make sure to deliver when you are home.

Do I have to set up an account?

No! Setting up an account is not required but can help make your ordering process easier, especially if your pets tend to want the same things often.

I can't find my pet's food, treat, supplement, toy, etc. Can you order it?

In most cases, we are able to find and order what you are looking for. If not, we can find you an alternative product that will keep your critters happy.

I opened a food/treat container, and my pet doesn’t like it! Can I return it?

We understand that it can be a challenge to find a food that your pet will like. We offer a 100% store credit for opened foods, and would be happy to help you find something else.

All opened products returned to us will be donated to the Whatcom Humane Society’s pet food bank and distributed to animals in need.

Please see our return policy.

I accidentally ordered the wrong thing. Can I return it?

Of course! We will be happy to return it and give you your money back or exchange it for the correct product.

Please see our return policy.

Where do you deliver?

We can deliver to your home or office anywhere within Whatcom county.

Do you ship outside of Whatcom county?

Unfortunately, we do not offer shipping services.